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Document Delivery

Our Document Delivery Department, will order materials (articles, books, videos, and more) from other libraries, when our library doesn't have what you need. To use this service, you must be an Upstate affiliate (student, faculty, staff, resident, volunteer faculty). If you are an Upstate affiliate you can obtain articles that our library does not own from another library via document delivery.

Document Delivery Links

Have Your Request Filled In Automatically

If you would like citation information to be transferred directly to the request form, you must first look up the citation in either PubMed Single Citation Matcher or the Citation Linker on the A-Z list:

  1. Locate citation using one of the above citation search tools.
  2. When the citation is displayed, click on the "Upstate Medical University Check Library Holdings" icon below the abstract.
  3. On the "Search Results" page that is generated, select the link below "Additional Resources" that says "Use request form that is pre-filled with the above citation." The link will take you to the logon page for the document delivery system. When you log in, the "Journal Article Request" form will display, pre-populated with the citation information for the article you are requesting.

In addition, clicking on the Article Linker icon from any database will generate a web page that links to the document delivery loan system.

Retrieving Your Article

Upon being notified that an article is available for retrieval, log on to the system and click on "Retrieve Your Article(s)" in order to be taken to a location from where the articles (in PDF format) may be downloaded.

Articles in Color

Due to limitations imposed by technology and licensing agreements, articles with color photos acquired via interlibrary loan will often arrive in black and white; our interlibrary loan staff is unable to determine in advance if an article will arrive in color or black and white.

If a color copy is essential, we recommend that you or your department purchase an article reprint directly from the publisher. Most publishers allow individual reprints to be purchased online with a credit card. Library personnel are available to assist with this process if needed; please call Robert Wells at 464-7095, or email